It can sometimes be tricky to connect your Instagram business account because Facebook and Instagram's APIs are getting complex. If you can't add your Instagram account to Apphi when you're following the instructions to connect your account, you can check this list to see where the problem is:
Your Instagram account has not been properly converted to a business account with a Facebook page linked to it
Your personal Facebook profile does not have the Admin role on the page that is linked to your Instagram account
Permissions for Apphi to access your Facebook account have not been properly set up
Done the three steps below, but still receive the error message "Can't find Instagram Business profiles" when trying to add your Instagram business accounts to Apphi
You can follow the steps below to quickly solve the problem.
Step 1. Check your Instagram and Facebook connection
Click Settings on the left side menu bar.
If your Instagram and Facebook Page are properly linked, you will see your Instagram business account here.
If you see a screen that differs from the image above, it means your Instagram account is either not connected to your Facebook page, or it hasn't been converted to a business account.
Here are some cases you might see and why:
1. Connect Account button
This means you haven't linked your Instagram account to your Facebook page. Please follow the steps here to complete this process.
2. Switch Now button
This means your Instagram account is linked to your Facebook page, but it hasn't been converted to a business account. Click Switch Now and follow the on-screen instructions to convert your Instagram account to a business account.
Note: your personal Facebook account must be Facebook Page admin in order to switch the Instagram personal account to the business account.
3. Review Connection button
This means that the account must be confirmed before third-party applications are able to verify the connection. Please click the button and follow the on-screen instructions to confirm. Note: If you encounter issues with this process, you may need to reach out to Facebook Support in order to confirm the connection.
Step 2. Check your Facebook Page role
Your personal Facebook account needs to be the admin of the Facebook Page which connects to your Instagram business account.
Click Page Roles on the left side menu bar.
If your personal Facebook profile appears under "Existing Page Roles" as an admin, you can go to the next step.
If your personal Facebook profile appears as other roles, you'll need to ask the admin to grant you the Admin role.
Check this article on how to manage roles for Facebook Pages.
Step 3. Check Permissions
Click the drop-down icon on the top right corner, click Settings & Privacy.
Click Settings. Then click Business Integrations on the left side menu bar.
Find Apphi Post in the list of integrations and click View and edit.
In the popup window, we need to ensure that all Facebook pages are checked in ALL sections. Once you've checked all pages, click Save.
Step 4. Add Your Instagram Business Account
When you're adding your Instagram business accounts to Apphi, the app directs you to open your Facebook app and finish the adding process through Facebook.
Once you log in to your personal Facebook account, it asks you to select the Instagram business account that you want to add to Apphi.
Then it asks to select the Facebook Page that is connected with the IG Business account. Don't forget to choose the Facebook Page that is connected with the IG Business account you want to add to Apphi. Even you're adding your Instagram accounts to Apphi, you'll still need to choose the Facebook Page that is connected to your Business Instagram. If you fail to choose the Facebook Page at this step, you will receive the error message "Can't find Instagram Business profiles".
After this, please follow the instructions on the screen to finish adding your Instagram to Apphi.
Now you are all set! You can open the Apphi app and add your Instagram business account.